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Esri ArcGis Technical support (751 views)

August 21, 2020

**** Direct Client Requirement****

Title: Esri ArcGis Technical support

Location: Atlanta GA.

Rate: DOE /If your experience and skills match call us immediately for submission

Duration: 9 Months

Interview Type: Skype only

Work Status:  Successful applicants must be legally authorized to work in the U.S.

Job Type: C2C,C2H, W2 ,1099

Experience: 4 YEARS

Preffer W2: U S C/G C/H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted

Job Description

Job Summary:

Under direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit. Receives requests for technical support through GDOT work request system. Contacts customers to clarify, isolate, replicate, and troubleshoot issues. Documents and tracks issues to resolution or escalates to more experienced staff. Provides user instruction/guidance. Assists GIS/IT teams in implementing solutions. May develop and conduct training programs for GIS user group. 


•    Acts as 1st line of GIS technical support for GDOT
•    Provides excellent customer service, follow-up, and follow-through to address customer concerns or 
        needs; acts as a customer liaison 
•    Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies 
        customer issues to obtain necessary information
•    Provides accurate feedback on technical problems, next steps, and solutions
•    Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, 
        consults with Esri support as needed
•    Creates, updates, and resolves work request tickets; updates work time log; provides status/progress 
•    Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be 
        more productive with GIS
•    Develops, updates, or maintains system/technical documentation as needed
•    Connects customers to training and other resources to assist them in using the system
•    Assists in application validation after system updates/upgrades
•    Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation
•    Assists in implementing ArcGIS solutions 
•    Performs a variety of special projects and assignments and provides on-call support as needed
•    Develops GDOT GIS User Group, resources, training materials, and website
•    Follows GDOT IT policies, procedures, guidelines and standards

Required / Desired Skills


Required / Desired


of Experience

Required 1 year Bachelor’s degree in geography, GIS, environmental science, computer science, information systems, or related field 

Required 2 year Knowledge and experience with Esri ArcGIS software 

Required 2 year Knowledge of geospatial and mapping concepts such as GPS, mapping, data editing, spatial analysis, metadata, etc.

Required  Excellent communication, interpersonal, collaboration, and teamwork skills

Required Able to isolate, reproduce, and troubleshoot technical issues 

Required Positive, professional, independent, self-starter, with good organization skills

Required Passion to provide excellent customer service and build effective customer relationships

Required Able to use judgement and think before acting

Highly desired Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS training/certifications

Highly desired Experience with ArcGIS Online or related mobile applications

IT application support or hardware/software troubleshooting experience Nice to have 1 Years

Windows 10  Nice to have 1 Years

Highly desired Experience working with shapefiles, geodatabases, or any other database experience





Apply here or Please send to resumes@sohanit.com

Position Keywords: Gis, Esri ArcGIS,URISA GISP

Pay Rate: DOE

Job Duration: 9 months

% Travel Required: None

Job Posted by: Employer

Job ID: OOJ - 2242

Work Authorization: Successful applicants must be legally authorized to work in the U.S

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