**** Direct Client Requirement****
Title: Esri ArcGis Technical support
Location: Atlanta GA.
Rate: DOE /If your experience and skills match call us immediately for submission
Duration: 9 Months
Interview Type: Skype only
Work Status: Successful applicants must be legally authorized to work in the U.S.
Job Type: C2C,C2H, W2 ,1099
Experience: 4 YEARS
Preffer W2: U S C/G C/H1B Transfer/OPT/CPT/H4 EAD and other US work authorization are accepted
Job Description
Job Summary:
Under direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit. Receives requests for technical support through GDOT work request system. Contacts customers to clarify, isolate, replicate, and troubleshoot issues. Documents and tracks issues to resolution or escalates to more experienced staff. Provides user instruction/guidance. Assists GIS/IT teams in implementing solutions. May develop and conduct training programs for GIS user group.
Responsibilities:
• Acts as 1st line of GIS technical support for GDOT
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
• Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies
customer issues to obtain necessary information
• Provides accurate feedback on technical problems, next steps, and solutions
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
• Creates, updates, and resolves work request tickets; updates work time log; provides status/progress
reports
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
• Develops, updates, or maintains system/technical documentation as needed
• Connects customers to training and other resources to assist them in using the system
• Assists in application validation after system updates/upgrades
• Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation
• Assists in implementing ArcGIS solutions
• Performs a variety of special projects and assignments and provides on-call support as needed
• Develops GDOT GIS User Group, resources, training materials, and website
• Follows GDOT IT policies, procedures, guidelines and standards
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Required 1 year Bachelor’s degree in geography, GIS, environmental science, computer science, information systems, or related field
Required 2 year Knowledge and experience with Esri ArcGIS software
Required 2 year Knowledge of geospatial and mapping concepts such as GPS, mapping, data editing, spatial analysis, metadata, etc.
Required Excellent communication, interpersonal, collaboration, and teamwork skills
Required Able to isolate, reproduce, and troubleshoot technical issues
Required Positive, professional, independent, self-starter, with good organization skills
Required Passion to provide excellent customer service and build effective customer relationships
Required Able to use judgement and think before acting
Highly desired Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS training/certifications
Highly desired Experience with ArcGIS Online or related mobile applications
IT application support or hardware/software troubleshooting experience Nice to have 1 Years
Windows 10 Nice to have 1 Years
Highly desired Experience working with shapefiles, geodatabases, or any other database experience
Thanks
Varun/Siva
Varun@Sohanit.com/siva@sohanit.com
PH:402-241-9628/402-241-9606
Apply here or Please send to resumes@sohanit.com
Position Keywords: Gis, Esri ArcGIS,URISA GISP
Pay Rate: DOE
Job Duration: 9 months
% Travel Required: None
Job Posted by: Employer
Job ID: OOJ - 2242
Work Authorization: Successful applicants must be legally authorized to work in the U.S