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Esri ArcGIS Specialist (77 views)

Atlanta, GA
June 4, 2021

**** Direct Client Requirement*****

Title                             : Esri ArcGIS Specialist

Location                      : Atlanta, GA 

Rate                             : DOE /If your experience and skills match call us immediately for submission

Duration                     : 12 Months

Interview Type          : Skype  or Phone

Job Type                     : C2C, W2, 1099

Experience                 : 3+ Years

Job Description:

Under general supervision, provides Esri ArcGIS end user support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive.

Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GIS User Group.

Responsibilities:

  • Acts as 1st line/tier of GIS technical support
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS Develops, updates, or maintains system/technical documentation as needed
  • Performs a variety of special projects and assignments and provides on-call support as needed
  • Develops GIS User Group, resources, and assists in training material creation

Qualifications:

  • Bachelor’s degree in related field from accredited college or university 
  • Knowledge and experience with Esri ArcGIS software – 3 Years
  • Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS – Highly desired
  • Experience with ArcGIS Online or related mobile applications   
  • Experience working with Esri geodatabases, or any other GIS data experience 
  • Passion to provide excellent customer service and build effective customer relationships
  • Excellent communication, interpersonal, collaboration, and teamwork skills

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Employer

Job ID: OOJ - 3232

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