Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Desktop support specialist (844 views)

Georgetown, DE
May 7, 2021

***** Direct Client Requirement*****                    

Title                          : Desktop support specialist

Location                   : Georgetown, DE

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 3+ Months

Interview Type       : Skype or In Person

Job Type                  :  C2C,C2H, W2

Experience              : 3+ years

Job Description:

Role Description:

•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for performing other tasks, as assigned.

Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed)

Required/Desired Skills
  • Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers
    Required 2 Years
  • Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices
  • Required 1 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS
  • Required 3 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Mac OS
  • Required 1 Years
  • Prior experience with one or more of the following: KACE, SCCM, BigFix,or MDT
  • Required 1 Years
  • Excellent communication skills (both written and oral)
  • Required 1 Years
  • Prior experience Troubleshooting and Diagnostic of hardware and software
  • Required 2 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS
  • Highly desired 1 Years
  • Customer service, oral, and written communication
  • Highly desired 1 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS
  • Highly desired 1 Years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux
  • Highly desired 1Years
*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Anil/Siva
Anil@Sohanit.com/Siva@sohanit.com
PH: 402-241-9615/402-241-9606
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn:https://www.linkedin.com/company/sohanit-inc/ viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Windows 7 and 10 OS,: KACE, SCCM, BigFix,or MDT

Pay Rate: DOE/If your experience and skills match call us immediately for submission

Job Duration: 3 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3101

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