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Desktop support specialist (926 views)

Dover, DE
February 17, 2021

***** Direct Client Requirement*****                    

Title                          : Desktop support specialist

Location                   : Dover, DE

Rate                          : DOE /If your experience and skills match call us immediately for submission

Duration                  : 3+ Months

Interview Type       : Skype or Phone

Work Status           : Successful applicants must be legally authorized to work in the U.S

Job Type                  :  C2C,C2H, W2

Experience              : 3+ years

Prefer W2               : U S C/ G C /H1B Transfer/H4 EAD and other US work authorization are accepted

Job Description:

Provides first and second level support for to desktop PCs and Printers within DTI facilities. 
This support is usually Deskside or on-site support
Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction.

Ideal candidate must have proven experience:
• Configuring and networking desktop computers
• Troubleshoot, diagnose and resolve issues with PC and other End Point Devices
• Strong Customer Service
• Strong attention to Detail regarding Documentation and other knowledge base article creation
• Strong knowledge of Software and OS deployment tools
• Ability to read and understand Powershell
• Working with Hardware and Software Vendors on procurement tickets / projects
• Self Motivated
Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious.
Candidate should have had some prior experience with ticketing systems.
Candidate should have proven ability of working independently to resolve issues on multiple sites.
Travel may be throughout the State of DE using private vehicle
Support until 8:00pm will be required on a rotating schedule for Wednesday Night Support
State and Federal Background check required for this position (expense of contractor/vendor)
Please do not submit candidates that have not supported deskside environments – ‘phone-only support’ is not qualified experience for this role.
This is a 100% on-site role that requires on site presence.

Required/Desired Skills : 

Prior experience troubleshooting Hardware and Software issues in a windows enterprise environment 
Required    3 years
Prior experience installing and troubleshooting BOTH Windows 10 and Windows 7 OS 
Required   3 Years
Proven past experience and ability in reading Powershell Scripts   
Required   1 Years
Experience creating and maintaining active directory users, security groups and computers accounts 
Required  3 Years
Strong attention to detail regarding documentation and for knowledge base article creation 
Required  3 Years
Prior experience in roles that required excellent customer service skills 
Required  3 Years
Prior experience with desktop/service desk ticketing software 
Required   2 Years
Experience with System management appliances such as: Kace, SCCM, Airwatch, or Microsoft Intune   
Highly Desired    2 Years
Prior experience writing Powershell Scripts   
Highly Desired     2 Years
Prior Experience Building Software Deployment Packages and managing automation of software eployments 
Highly Desired     1 Years
Experience with Hardware and Software procurement     
Highly Desired   1 Years
Prior experience with ServiceNow and other ticketing systems   
Desired    2 Years

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*****


PH: 402-241-9615/402-241-9606
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn:https://www.linkedin.com/company/sohanit-inc/ viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Troubleshooting, Powershell, desktop/service, System management, Servicenow

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 3+ Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 2810

Work Authorization: Successful applicants must be legally authorized to work in the U.S.

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