**** Direct Client Requirement****
Title: Data Analyst
Location: Denver, CO
Rate: DOE /If your experience and skills match call us immediately for submission
Duration: 10 Months
Interview Type: Skype or Phone
Work Status: Successful applicants must be legally authorized to work in the U.S.
Job Type: C2C,C2H,W2,1099
Experience: 6 YEARS
CDHS manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. CDHS is currently modernizing the Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern of CDHS, and consequently, Operational Analyst roles have become necessary to address and mitigate user support issues.
CDHS seeks two full-time equivalent resources that will deliver on three key work activities as follows:
- User Support and Management: Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
- Resolution Management: Liaise between OIT and DCW Program staff for relevant operational issues to determine most appropriate path to resolution.
- Project Implementation Assistance: Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.
08/01/2020 – 06/30/2021
Apply here or Please send to firstname.lastname@example.org
Position Keywords: Case Management System,User Support and Management,Manage, triage,Resolution Management
Pay Rate: DOE/If your experience and skills match call us immediately for submission
Job Duration: 10 Months
% Travel Required: None
Job Posted by: Consulting Services
Job ID: OOJ - 2156
Work Authorization: Successful applicants must be legally authorized to work in the U.S.