Under Development Features: Talent Bank/Pool, VMS Intigration, Analytics, Social Integration, Reports, API Integration, Resource and Timesheets Management, Company Admin

Business Process Analyst (151 views)

Lincoln, NE
July 7, 2021

**** Direct Client Requirement*****

Title                             : Business Process Analyst

Location                      : Lincoln, NE

Rate                             : DOE /If your experience and skills match call us immediately for submission

Duration                      : 12 Months

Interview Type             : Skype or Phone

Job Type                     : C2C,C2H,W2

Experience                 : 5 Years

MINIMUM QUALIFICATIONS:

· High school diploma or equivalent and one year of experience related to the essential functions of the position. Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

· Minimum of one year experience in utilizing Microsoft office tools and a helpdesk ticketing system.

· Preferred customer service experience and proficient communication skills.

Roles & Responsibilities

·  Ability to understand and document the business requirements.

·  Ability to create Process Documentation

· Ability to provide Process & Product Trainings (Attend & Present conferences, Training sessions)

· Ability to perform Process compliance monitoring, auditing, reporting (Planned to review at audit window milestones)

·  Work on Project assignments

· Work on Helpdesk tickets: Review, Respond, Reassign/Route for problem resolution

· Ability to conduct Product Testing (User acceptance testing, Operations usability testing to Train the Trainers)

· Collaborate with team members on Product Implementations, Installs, Deployments

· Maintains reliable attendance and possess customer service in a hybrid work environment

Qualifications

  • Customer Service
  • helpdesk ticketing system
  • Communication skills both verbal and written
  • Microsoft office

****Referral Bonus Available: Refer your friends or colleagues, get referral bonus******

Thanks

Anil /Siva

Anil@Sohanit.com/Siva@sohanit.com
PH: 470-480-2407 EX 101 /470-480-2412 EX103
Apply here or Please send to resumes@sohanit.com

Follow us on LinkedIn and Twitter for daily active requirements

LinkedIn: https://www.linkedin.com/company/sohanit-inc/?viewAsMember=true
Twitter: https://twitter.com/SohanITInc1

Position Keywords: Customer Service,helpdesk ticketing system,MicrosoftOffice

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3345

Don't have time now?
Get a reminder in your inbox