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Business Change Manager (492 views)

Hartford, CT
June 25, 2021

**** Direct Client Requirement*****

Title                             : Business Change Manager

Location                      : Hartford, CT

Rate                             : DOE /If your experience and skills match call us immediately for submission

Duration                     : 12 Months

Interview Type          : Skype or Phone

Job Type                    : C2C,C2H, W2

Experience                : 8 Years

About the Role

The Business Change Manager will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents in the State of Connecticut. The Business Change Manager will support the Program Manager, Business Analyst, and Project Managers’ outreach to build stakeholder and agency engagement and onboarding into CTDS’ project backlog.

Experiences Required for This Role

Outreach & Change Management – At least 3 years of experience with the following:

  • Building relationships across large-scale programs, government departments, and teams.
  • Monitoring and driving stakeholder engagement across broad and deep digital services
  • Preparing outreach presentations and providing training to all activities for various events
  • Providing an interface between government offices’ staff
  • Establishing a preferred platform and channel plan for consistent engagement across various levels of stakeholders
  • Assisting facilitating inquiries and complaints in an efficient manner
  • Assisting and coordinating various departments to support cross-functional development of digital services
  • Co-creating and implementing an annual outreach plan
  • Assessing and managing audiences that exhibit resistance or hesitation to change.
  • Developing strong WIIFM models for stakeholder partnerships that successfully meet objectives

Program Support – At least 3 years of experience with the following:

  • Experience working with tools supporting agile environments
  • Implementing change management theory
  • Familiarity or experience working with CRM software
  • Interfacing with a team to channel and document work requests and related efforts
  • Maintaining, updating, and ensuring accuracy in all database and files used to coordinate various meetings and activities
  • Establishing success KPIs along with trackable project health reporting
  • Maintaining confidentiality of all information
  • Creating and maintaining a stakeholder database

Knowledge, Skills, and Ability

Partnership Development

  • Knowledge of human psychology and what drives goal-oriented behavior
  • Ability to research and identify appropriate partnerships within government agencies
  • Mastery of conversion techniques
  • Double mastery of retention techniques
  • Assist in developing print materials, website content, presentations and displays to be used in partner recruitment and community outreach efforts
  • Prioritization, organization, and triage in an independent environment
  • Remain current on industry trends and able to stay ahead of the curve
  • Excellent organizational and project management skills and ability to meet deadlines

Performance in Complex Situations

  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Comfort in blazing a path through an ambiguous work environment
  • Superior written and verbal communications skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Team Player

  • Supporting teammates’ skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with government staff
  • Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

  • Bachelor’s degree in Communications, Marketing, English, Journalism, or related field
  • 1 year of user-centered design, user research, and analytics
  • 1 year of team-building project expertise
  • 1 year of experience with customer relationship management platforms such as Salesforce
  • 1 year of experience with web content management platforms such as Sitecore
  • 1 year of web assistant tools such as Einstein chatbot
  • 1 year or experience developing content to Section 508 and/or WIGAC standards
  • A portfolio of examples

*****Referral Bonus Available: Refer your friends or colleagues, get referral bonus*******




PH:470-480-2413 EX 104 \470-480-2412 EX 103

Apply here or please send to resumes@sohanit.com

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Twitter: https://twitter.com/SohanITInc1

Position Keywords: customer relationship management platforms,digital services,Program Manager, Business Analyst,,CRM Software

Pay Rate: DOE /If your experience and skills match call us immediately for submission

Job Duration: 12 Months

% Travel Required: None

Job Posted by: Consulting Services

Job ID: OOJ - 3321

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